Voice AI System Privacy Policy

Misfits and Square Roots Restaurant

1. Introduction

This Privacy Policy governs the collection, use, and protection of personal information obtained through the voice AI system implemented by Misfits and Square Roots Restaurant ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the confidentiality of your personal information.

2. Information Collection

Our voice AI system may collect the following types of information:

a) Voice recordings of telephone conversations b) Transcripts of voice interactions c) Phone numbers d) Date and time of calls e) Any personal information voluntarily provided during the conversation

3. Consent and Opt-Out

At the start of each call, we will verbally inform you about our call recording practices and request your consent. By providing verbal consent, you agree to the recording of the call and the collection of information as outlined in this policy.

You have the right to opt out of call recording at any time. To opt out, please inform our staff during the call, and the recording will be stopped immediately.

4. SMS Communications and Online Ordering

We use SMS communications for the following purposes:

a) Sending order confirmations and updates b) Providing links to our online ordering platform

By engaging with our voice AI system and providing your phone number, you consent to receive SMS messages related to your orders and our services. You can opt out of SMS communications at any time by following the instructions provided in the SMS messages.

5. Purpose of Data Collection

We collect and process your information for the following purposes:

a) Facilitating and managing your food orders b) Improving our customer service c) Analyzing customer preferences and behavior d) Training and refining our voice AI system e) Quality assurance and dispute resolution f) Compliance with legal obligations

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers with restricted access.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized.

8. Third-Party Sharing

We do not sell your personal information to third parties. We may share your data with:

a) Service providers who assist in operating our voice AI system and online ordering platform b) Law enforcement or government agencies when required by law

9. Your Rights

You have the right to:

a) Access your personal information b) Request correction of inaccurate data c) Request deletion of your data d) Withdraw your consent at any time e) Lodge a complaint with a supervisory authority

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of significant changes via SMS or email.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Tony Ropac - tony@upyouralleybowl.com

Last updated: 10/21/24